**1. General Information**

We are committed to ensuring your satisfaction with your purchase. If you are not completely happy with your order, we offer a straightforward returns process in line with UK consumer rights laws. You may return most items within 14 days of receiving your order for a full refund or exchange.

 

**2. Return Period**

– You have 14 calendar days from the date you received your order to request a return.

– The item(s) must be in unused and original condition, with all tags and packaging intact.

– Certain items (e.g. perishable goods, personal care items) are non-returnable for health and hygiene reasons.

 

**3. How to Return an Item**

– Contact our customer service team at info@jocelynnaquin.com within 14 days of receiving your item(s). Please include your order number and details of the items you wish to return.

– You will receive instructions on how to return the items. We may offer you a free returns label or require you to pay for the return postage.

– Please ensure that the item is securely packaged to avoid damage during return shipping.

 

**4. Refunds**

– Once we receive your return, we will process your refund within 14 days, to the original payment method used for your purchase.

– We will refund the full price of the item(s) returned, but not the original delivery charge, unless the item is faulty or incorrect.

 

**5. Exchanges**

– If you would like to exchange an item for a different size, color, or product, please return the original item(s) and place a new order through our website.

 

**6. Faulty or Incorrect Items**

– If you receive a faulty or incorrect item, please contact us immediately at info@jocelynnaquin.com.

– We will arrange for the return of the faulty or incorrect item and offer a full refund or replacement.

– In the case of faulty goods, we will cover the cost of return postage.

 

**7. Non-Returnable Items**

– Certain items are non-returnable for hygiene or safety reasons, including:

  – Underwear, swimwear, and hosiery

  – Gift cards

  – Personal care products (e.g., cosmetics, grooming tools)

  – Perishable goods

 

**8. Damaged or Defective Items**

– If your item arrives damaged, please report it to us within 48 hours of receiving the order. We may ask you to provide photos of the damaged item to process your return or refund.

 

**9. Contact Information**

For any questions or to initiate a return, please contact us at:

– Email: info@jocelynnaquin.com